FAQs
- Why has the claim declined for a patient?
- A fund is showing Provider Not Recognised when I make a claim.
- Can I do a fund claim reversal?
- How do I order more receipt rolls?
- My terminal won’t process a claim with a certain health fund.
- My terminal isn’t charging
Troubleshooting steps
- HICAPS Core Practice Connectivity
- Pair to FFBase
- Can I submit a quote for a client?
- How do I see which terminal my base is paired too?
- My ink on the receipt rolls is faded – why?
- How do I process just a sale transaction?